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We’re here to help you every step of the way. NBI Clearance Online is an independent guide that supports Filipinos with clear, up-to-date instructions for applying, renewing and verifying their NBI clearance. We are not the National Bureau of Investigation (NBI) or a government agency, so the application itself, payment and release of your clearance are always done through the official NBI Clearance system.

Before you send a message

We are a guide website, so we can help with questions about our articles. We cannot:

  • check your application status, HIT result or release date
  • reschedule, cancel or refund an NBI appointment or payment
  • correct the details on your clearance

For those, please contact the NBI directly through its official website and hotlines, or visit the NBI branch where you had your appointment.

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Use this form for corrections, outdated information, questions about a guide, or feedback about the website. Please don’t include ID numbers, your NBI ID, reference numbers or photos of your documents.

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